FAQ - Frequently Asked Questions

General queries

Who can I contact if I have a PayPulse query?

For all PayPulse queries, please contact our Customer Contact Centre on  92860 (toll-free in Namibia) or +264 61 294 2136 from anywhere in the world (regional/international call rates will apply).

Is it expensive to transact on PayPulse?

No. All WiCode and merchant payments, and electricity and airtime top-ups are free to the customer.

Is my money safe on my PayPulse Account?

Yes. PayPulse has undergone penetration testing against hacking, exploits, trojans etc. and has proven to be secure. Fraudsters can only access your PayPulse Account if you divulge your PayPulse PIN or bank card information. Therefore, please keep this information safe at all times and never share it with anyone.

How can I apply for a PayPulse Merchant Account?

To apply for a PayPulse Merchant Account, please send an email to namibia-paypulse@standardbank.com.na and the team will be in touch.

Can I link agent bank card to my PayPulse account?

Yes, any Namibian bank card can be linked to PayPulse.

Can I fund my PayPulse account using an agent bank card?

Yes, any 3D secure Namibian bank card can fund a PayPulse Account. Nedbank, Standard bank and FNB are 3D secure. 

 

 

How to use PayPulse

How do I register for PayPulse?

Registering for PayPulse is easy. Simply download the PayPulse App from the App Store or Google Play or dial *140*6626# for PayPulse USSD.

Can I send money from my PayPulse Wallet to my transactional account?

This is currently not possible. However, our team is in the process of developing this capability and it will be launched soon.

What number must I dial to transact on PayPulse USSD?

Please dial *140*6626# to register for and use PayPulse USSD. PayPulse USSD has the same functions as the PayPulse App.

Can I use the same PayPulse Account on two or more cellphones at the same time?

If you have two cellphones with different numbers, you will need to open two different PayPulse Accounts. However, you can link the same bank cards to both of these PayPulse Accounts.

Can I save my electricity meter number in my PayPulse Account to avoid having to manually type it in every time I top up electricity?

Save your meter number as a contact in your cellphone. When prompted to enter the meter number, search for the meter number in your contacts. Please note that the PayPulse App requires access to the contacts on your cellphone in order for this feature to work. 

 

Requirements for using PayPulse

Do I have to be a Standard Bank client to use PayPulse?

You do not have to be a Standard Bank client to use PayPulse. In fact, you do not need a bank account at all. You only need a valid Namibian cellphone number to register for and use PayPulse.

Do I need a bank account to use PayPulse?

No, you do not need a bank account to use PayPulse. You can deposit cash into your PayPulse Account at any Standard Bank branch or participating WiCode merchant.

Do I need a smartphone to be able to use PayPulse?

No, you can use PayPulse on any type of cellphone. The only requirement is that you have a valid Namibian cellphone number. To access PayPulse from any phone, dial *140*6626# for PayPulse USSD.

Do I need airtime to access PayPulse USSD on *140*6626#?

No, accessing PayPulse USSD does not require any airtime. However, you will require airtime when using the PayPulse App.

Types of payments with PayPulse

Can I pay for parking using PayPulse?

Yes, you can use PayPulse to pay for parking at The Grove Mall of Namibia,Wernhil Park and Maerua Mall in Windhoek. The service will also be available at  Gustav Voigts Center soon. 

Can I use PayPulse to buy electricity?

You can use PayPulse to buy electricity from the following service providers and in the following towns/villages:

  • Oshakati Premier Electric, Cenored, Nored and ErongoRed
  • City of Windhoek and Walvis Bay Municipality
  • Town Councils of Aranos, Keetmanshoop, Lüderitz, Okahandja, Gobabis, Mariental and Rehoboth
  • Gibeon, Dordabis, Grünau, Noordoewer, Seeis and Stampriet
  • Finkenstein Estate, Omeya Estate, Otjomuise Housing Project, Elisenheim and Osona Village

Can I use PayPulse to pay invoices?

You can use PayPulse to make invoice payments to selected service providers, including NamWater, MTC, Sanlam, Santam, City of Windhoek and Walvis Bay Municipality. 

Can I use PayPulse to pay my municipal bills?

Yes, you can use PayPulse to pay your City of Windhoek and Walvis Bay Municipality rates and taxes. This service will also be available for Arandis, Mariental, Opuwo, Tsandi and Ruacana coming soon.

Topping up a PayPulse account

How can I top up my PayPulse Account?

You can top up your PayPulse Account using Standard Bank Internet Banking or Cellphone Banking, or via the PayPulse App or PayPulse USSD.

Can I top up my PayPulse Account from Enterprise Online or Business Online (BOL)?

No, this is not possible. However, businesses can sign up for PayPulse Business to enhance functionality for business purposes. Please contact our toll-free Customer Contact Centre on 92860 or email namibia-paypulse@standardbank.com.na for more information.

Do I have to top up my PayPulse Wallet in order to use PayPulse?

No. You can transact directly from the bank cards linked to your PayPulse Account. You can link up to three cards from any bank to your PayPulse Account.

Transactions outside Namibia

Can I receive overseas payments in my PayPulse Account?

No, PayPulse is limited to payments within Namibia.

Can I make payments to people/businesses in other countries from my PayPulse Account?

No, PayPulse payments can only be made within Namibia to Namibian cellphone numbers.

If I am based in SA, can I pay people in Namibia via PayPulse?

The PayPulse Business solution allows companies abroad to send money to Namibian cellphone numbers. However, this option is only open to business customers, not individual customers.

Can I use PayPulse for purchases while travelling overseas?

No, PayPulse is limited to making payments for goods and services within Namibia.

Can I send money from PayPal to PayPulse?

No. PayPal is an American company operating a worldwide online payments system that supports online money transfers, while PayPulse was designed and implemented for the Namibian market and allows users to send and receive money to any Namibian cellphone number.

Troubleshooting

How can I reverse a transaction made via PayPulse?

To reverse a PayPulse transaction, please visit your nearest Standard Bank branch and fill in a reversal form.

I have forgotten my PayPulse PIN. How can I reset it?

To reset your PIN, please contact the toll-free Customer Contact Centre on 92860 or visit your nearest Standard Bank branch.

I accidently blocked my PayPulse PIN. How can I reset it? 

To reset your PIN, please contact the toll-free Customer Contact Centre on 92860 or visit your nearest Standard Bank branch.

I am having trouble linking my card to my PayPulse Account. I either do not receive my One-Time PIN (OTP) or receive an error message. What must I do?

Please ensure that your bank has your current cellphone number and that it is your preferred contact method.Twenty-four hours after updating your information with your bank, please try transacting from your PayPulse Account again.

What is it about PayPulse that'll get my heart racing?
  • Link any chipped card from any bank
  • Unbeatable security through every registration and payment step
  • No charge for sign up, no monthly fees. Electricity, airtime, parking and merchant purchases are free. N$2.50 for Wallet transaction, N$5.00 for Card transaction for invoice and rates and taxes payments
How do I get my finger on the pulse?
  • Register with your name, cellphone number and email address to receive a PIN
  • A PayPulse account is then created for you automatically
  • Enter your debit or credit card details (from any bank) to link it to your PayPulse account (app only)
  • Receive and enter an OTP sent to your phone via 3D Secure
  • And you're done!
What happens if I don’t have a card?
  • Deposit money into your PayPulse Account at any Standard Bank branch, PnP or Woerman Brock merchant
  • Top-up your PayPulse Account directly from your Standard Bank account via Standard Bank Online Banking, the Mobile App or Cellphone Banking. You don’t need to have a Standard Bank account to use PayPulse.